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Contact Dialxa: Let's Build Something

Reach out to our engineering and sales teams for custom deployments, volume pricing, or technical inquiries.

Direct Channels

For immediate technical support, our engineers monitor our dedicated Slack connect channels 24/7.

  • Email Sales enterprise@dialxa.com
  • Support & Technical support@dialxa.com
  • Direct Phone Contact +48 660 710 429 Direct line • Click to call

Privacy Policy

§ 1. General Provisions

This Privacy Policy sets out the rules for the processing and protection of personal data provided by Users in connection with their use of the dialxa.com website and the Dialxa SaaS platform.

The Administrator of personal data contained in the website is:
DIALXA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Registered Office: Juliusza Słowackiego 37J, 80-257 Gdańsk, Poland
KRS: 0001270642
Tax ID (NIP): 5842890706
hereinafter referred to as the "Administrator".

Contact with the Administrator is possible via e-mail: support@dialxa.com.

For the sake of security of the data entrusted to us, we have developed internal procedures and recommendations to prevent data access by unauthorized persons.

Personal Data is processed on the basis of the consent expressed by the User and in cases where legal provisions authorize the Administrator to process personal data on the basis of legal provisions or for the purpose of implementing a contract concluded between the parties.

§ 2. Scope and purpose of data collection

The website performs functions of obtaining information about users and their behavior in the following ways:

  • Through voluntarily entered information in forms (name, surname, e-mail, phone number, company name).
  • Through the collection of "cookies".

The data provided in the form is processed for purposes resulting from the function of a specific form, e.g., to process a contact request, create an account on the platform, or present a commercial offer.

§ 3. External Tools

The website uses external tools to handle contact forms.

The User acknowledges that the data entered in the contact form is sent via the service provider's servers in order to deliver the e-mail message to the Administrator.

The provider may process some technical data (e.g., IP address) for security and spam prevention purposes. More information can be found in the privacy policy of the respective provider.

§ 4. User Rights (GDPR)

The User has the following rights under the GDPR:

  • The right to access their personal data,
  • The right to rectify data,
  • The right to delete data ("the right to be forgotten"),
  • The right to restrict processing,
  • The right to data portability,
  • The right to object.

In order to exercise the rights referred to above, you can send an appropriate e-mail to: support@dialxa.com.

§ 5. Cookies

The website uses cookies. These are small text files sent by a web server and stored by the browser's computer software.

Cookies are used for statistical and functional purposes (e.g., remembering a session). The User can disable cookies in their browser at any time.

Terms of Service

§ 1. General Provisions

These Terms of Service specify the rules for using the website available at dialxa.com.

The Service Provider and Administrator of the Website is:
DIALXA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Registered Office: Juliusza Słowackiego 37J, 80-257 Gdańsk, Poland
KRS: 0001270642
Tax ID (NIP): 5842890706
hereinafter referred to as the "Service Provider".

Contact with the Service Provider is possible via e-mail: support@dialxa.com.

These Terms of Service are the regulations referred to in Art. 8 of the Act of July 18, 2002, on the provision of electronic services.

§ 2. Types and scope of services

The Service Provider provides electronic services via the Website consisting of:

  • Providing users with informational content regarding the offer of the Dialxa SaaS VoIP platform.
  • Providing a contact form enabling the sending of inquiries.

Using the above services is voluntary and free of charge.

The agreement for the provision of an electronic service consisting of browsing the Website's content is concluded for a definite period and terminates when the User closes the Website.

The agreement for the provision of a service consisting of making a contact form available is concluded for a definite period and terminates when the message is sent or when the User stops sending it.

§ 3. Conditions and technical requirements

In order to properly use the Website, the User should have:

  • A device with Internet access,
  • A modern web browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, Safari) that supports cookies,
  • An active e-mail account (if they wish to use the contact form).

It is forbidden for the User to provide illegal, offensive, misleading content or content that may disrupt the operation of the Service Provider's ICT systems (e.g., spam, malicious software).

§ 4. Nature of commercial information

Information provided on the Website, including price lists and service descriptions, does not constitute an offer within the meaning of Art. 66 of the Civil Code, but rather an invitation to conclude a contract (Art. 71 of the Civil Code).

Detailed conditions of cooperation, scope of work, and pricing are agreed upon individually with the Client via a separate contract or confirmed order.

The Service Provider reserves the right to change the content on the website at any time, without prior notice to Users.

§ 5. Complaint procedure

The User has the right to submit complaints regarding the operation of the Website (e.g., technical errors, malfunctioning form).

Complaints should be submitted electronically to: support@dialxa.com.

The complaint should include: a description of the problem, the date of its occurrence, and the User's contact details.

The Service Provider will process the complaint within 14 days of its receipt.

§ 6. Personal data protection

The Administrator of personal data processed within the Website is the Service Provider mentioned in § 1.

Detailed rules for processing personal data and using cookies are described in the Privacy Policy, available under a separate link on the Website.

§ 7. Final Provisions

In matters not covered by these Terms of Service, the provisions of Polish law apply, in particular the Civil Code and the Act on the provision of electronic services.

The Service Provider reserves the right to change the Terms of Service. Changes come into force upon their publication on the Website.